ITX Ticket

-Case system grouping calls, email, chat, SMS and social media in one single system. 

There is an increasing demand for accessibility and communication through both traditional communication channels and in social media. Customer service and case working  can quickly be confusing, complex and inefficient, when having to deal with a multitude of communication channels. ITX Ticket groups inquiries from channels such as email, phone calls, both recorded and not, as well as chat, SMS and social media in one all encompassing solution.

ITX Ticket makes case handling more clear and efficient, to both case handlers and managers. 

SCREEN SHARING WITHIN A FEW SECONDS -HELP YOUR CUSTOMERS FASTER

Customer service would in many cases be a lot easier and more efficient if you could share your screen. ITX Ticket makes this possible with a single click. Never has screen sharing been this easy. Your screen can be shared to customers using both PC, tablet and mobile. Read more about ITX Screen Sharing.

INTELLIGENT ROUTING -CONNECTING CALLS DIRECTLY TO THE RIGHT CASE HANDLER

Imagine calling a company in need of assistance with a situation. You have already sent them an email, and there might be a case handler already in charge of your case. When you call them you get a recorded voice asking you to select among several key options, and when you finally reach a case handler, they are unfamiliar with your case.

With ITX Intelligent Routing there are no key options, and you will be connected to your case’s owner immediately, provided they are available, alternatively you will be transferred to someone in the same department possessing the necessary knowledge to help you. The outcome is better customer service, more satisfied customers and a lot of time saved internally. ITX Intelligent Routing is a win-win for all involved parties.

FAST AND EFFICIENT COOPERATION

In ITX Ticket each case has its own wall, gathering communication from the various channels in a single place. It provides opportunity to upload files and images relevant to the case. Comments can be added by all users involved in the case, thus making the internal communication smooth and easy. All involved users will be notified of updates. This efficiency is in high contrast to the widespread use of email for internal communication.

YOU WOULD CHOSE ITX TICKET BECAUSE:

  • It groups all communication channels in one single solution, thus providing comprehensive and efficient customer service.
  • Screen sharing in a few seconds makes guiding customers, and thus giving good customer service, very easy.
  • As a case handler you and other users can easily follow a case and be notified whenever a development occurs. This provides full control at all times.
  • It enables mass distribution and mass update.
  • Automatic dunning is quickly done.
  • It makes measuring customer satisfaction easy.
  • It requires no installation.
  • Intelligent routing of calls saves time, makes happy customers and provides better service.

WOULD YOU LIKE A DEMONSTRATION?

Contact us at +47 23680405 or email salg@itx.no.